If you cut the tag out of your product or if you can’t find the style number, you can still make a return. Get started below

Ours. Once we discovered our products didn’t live up to what we had claimed, we decided to initiate this product recall. We never want our customers to feel disappointed, and we always do our best to build the very best product.  

In May 2021, we discovered the issue ourselves through internal tests, which we then had confirmed by an independent laboratory. These recent UPF tests contradicted earlier results indicating the materials exceeded UPF 70. Our initial testing was done during the material development process and prior to the Winter 2019 product release, but we didn’t test again after the garments were made at the factory. We are changing our process so this doesn’t happen again.

If you purchased your product directly from Patagonia.com.au, and you complete your return online, you will receive a refund in 5–10 business days, once Patagonia receives the product.

We will look to recycle or repurpose the garments through our Worn Wear program. Rest assured, the landfill is not an option.